Miscommunication in the hospital system impacting patient care.

13th July 2015: Westmeed Hospital, Sydney, Australia

The entirety of the circumstances today has made me feel extremely unsatisfied with the overall level of care I have received since my admission. My surgeon is of course the exception to the rule. An incessant beeping for the past two hours has only heightened my feelings, particularly as the beeping indicates the necessary pain relief medication is unable to be administered.

A list of my eventful day would show:
– I was brought out of my sleep during the early hours of the morning by a nurse who pulled on my IV stand to wake me. Upon rising, I was advised the bed needing to be used, meaning I would be changing wards.
– Two nurses tried to convince me of having the same dosage of medicine required when my pain was scoring an eight opposed to a two (10 is the highest possible score).
– A doctor confirmed my name, however, thought the reason for my admission resulted from liver Cancer, and advised me all prior plans discussed with my surgeon were inaccurate. Just to note, no contact had ever been made with this person before.
– A second doctor reinforced the fact of my admission resulted from having Liver Cancer, and implied I must have been too sedated over the past three days to recall this information as numerous conversations had occurred. Just to add, my mum was in the room throughout this conversation, and I observed her nearly fall off the chair. My mum and I started to digest this new information only to be interrupted after 10 minutes by the same doctor who was apologetic in saying he was incorrect, and I did not have Liver Cancer.
– I was then in pain for over an hour left waiting for a scan to be completed, resulting from the nurse not informing the reception I had arrived nor handing over my notes.,
– Now the incessant beeping has once again commenced leaving me beyond a point frustrated enough to write any further. I am hoping the latest attempts actually bring this annoying sound to cease, and finally a place of respite is found.

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